Effective Date: April 14, 2026
Note on Gender Terminology: For improved readability, the masculine form is used throughout these General Terms and Conditions. All gender identities are equally intended.
Legal Disclaimer: This English version of the General Terms and Conditions is a non-binding translation provided for convenience. Only the original German version is legally binding and shall govern in case of any inconsistency, interpretation, or dispute.
These General Terms and Conditions govern the contractual relationship between Swisstrin AG (henceforth: “Swisstrin”) and its clients in connection with cosmetic, non-invasive trichological treatments and the purchase and use of related self-treatment products. Any conflicting terms from clients are not accepted unless explicitly agreed upon in writing by Swisstrin.
Swisstrin, headquartered at Zürichstrasse 5, 6004 Luzern, Switzerland, is the provider. The client is the natural person using the offered services or products.
The contract covers cosmetic, non-medical treatments by qualified Swisstrin personnel, along with the sale of home-use products. Treatments are individually tailored and may occur at Swisstrin’s clinic, at home, or both.
A contract is established when Swisstrin issues a tailored offer following a needs assessment, and the client accepts it by signing physically or electronically, or via explicit email confirmation. These GTC are binding upon contract acceptance.
Payment obligations begin upon contract conclusion. Accepted payment methods include credit/debit cards on-site, invoicing (14-day terms), and agreed installment plans. In case of default, Swisstrin may cancel the contract and charge a flat CHF 200 administrative fee. Previously delivered services and products will be invoiced.
Appointments for assessments can be rescheduled or canceled free of charge up to 4 hours in advance. No-shows without timely notice will incur a CHF 100 fee.
Late arrivals may shorten treatment sessions. Missed treatment or check-up sessions without 4 hours’ notice are forfeited.
Swisstrin may reschedule for valid reasons and will offer a replacement session free of charge.
If no contract follows the first analysis, Swisstrin offers a second, shorter session free of charge. All further pre-contract assessments sessions are charged at CHF 250 each.
Clients may cancel treatment with 30 days’ notice. Payment is due for services and products received through the end of the notice period.
Valuation of services: The total amount due for all services in the “Home Care” plans is allocated across the individual 6-month treatment cycles as follows, with the first cycle beginning on the day the contract is concluded:
The allocation of more than 50% of the total amount due to Cycle 1 days reflects the greater initial costs for laboratory work and check-ups.
For treatment plans longer than 12 months, each additional 6-month cycle is valued at half the stated cost of the additionally booked year (“Zusatzjahr”).
The amounts stated above include a 16.7% rebate granted to clients paying up-front, which is not granted to clients on monthly payment plans. Any additional rebates, discounts, credits, or similar financial concessions (“rebates”) granted to the client shall be applied exclusively to the final cycle of the purchased plan.
If the value of the rebates exceeds the amount payable for the final cycle, the remaining balance shall be applied sequentially to the immediately preceding billing cycle(s), continuing in reverse chronological order, until the rebates are fully exhausted. Under no circumstances shall rebates be paid out in cash or applied outside the scope of the purchased plan, unless explicitly agreed otherwise in writing.
The services for each cycle are considered fully rendered as of the first day of the cycle, with the exception of any treatments conducted on the premises of Swisstrin AG, which are charged at CHF 90 per treatment session provided. Products shipped by Swisstrin are considered rendered services.
Swisstrin may terminate treatment (e.g., due to payment default or repeated absences) under the same refund and billing terms.
Advance payments are refunded for undelivered products and services.
If the client has not yet paid in full at the time of cancellation, the outstanding balance is due immediately. Installment plans are canceled only after full payment of the remaining balance.
Home-care products may be picked up or shipped. Shipping costs are covered by Swisstrin. Delays will be communicated by email. If a delay exceeds 30 days, the client may cancel the affected product order. The rest of the contract remains in force.
Clients must inspect received goods immediately for completeness, accuracy, and condition. Defects must be reported in writing within 14 days with documentation. For hidden defects, the deadline begins upon discovery. Unreported defects imply acceptance.
If defects are reported on time, Swisstrin will replace or reship the product. No further warranties apply. Statutory warranty rights (Art. 197 ff. CO) are excluded as permitted by law. The client bears the burden of proof.
Swisstrin provides no guarantee of specific treatment outcomes. Results vary individually. Manufacturer instructions and Swisstrin guidelines must be followed. Any manufacturer warranties are passed to the client.
Swisstrin disclaims liability for slight negligence to the extent permitted by law. No liability applies for improper use or personal intolerance. This includes all legal bases, including tort (Art. 41 ff. and Art. 62 ff. CO), errors in consent (Art. 23 ff. CO), or others.
Website content is for informational purposes only. Swisstrin accepts no liability for accuracy, completeness, or timeliness, especially regarding displayed treatment results.
Personal data is processed in accordance with the Privacy Policy published on the website, which forms an integral part of these GTC.
If any provision of these GTC proves invalid or unenforceable, the remaining provisions remain valid. The invalid clause shall be replaced with an equivalent, enforceable provision.
Swisstrin may update these GTC at any time for valid reasons (e.g., legal changes, service expansions). Material changes will be communicated at least 14 days in advance by email.
If no written objection is received within 14 days, the updated GTC are deemed accepted. In case of objection, Swisstrin reserves the right to terminate the contract in a fair manner.
The latest version is always available at https://swisstrin.ch/de/terms-conditions/. The version applicable at the time of service applies.
Legal notices should be sent to:
Postal address: Swisstrin AG, Zürichstrasse 5, 6004 Lucerne, Switzerland
Email: rm@swisstrin.ch
All contractual relationships with Swisstrin are governed exclusively by Swiss law.
The exclusive place of jurisdiction for all disputes is the competent court at the registered office of Swisstrin AG in Lucerne, Switzerland.
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